Cancellation Policy

Your reservation can be cancelled or rescheduled at any time 48 hours prior. Any cancellations and rescheduling requests made less than 48 hours, same-day cancellations, no-shows, or late arrival of more than 15 minutes of the scheduled appointment will be charged the full cost of the service plus tax.

Your appointment can be transferred to another person to take your place in order to avoid the cancellation fee. Please note that when transferring a reservation within the 48 hours window, the originally booked services cannot be changed. Please contact us regarding any changes.

The cancellation fee for services that include designs and removal service(s) will each carry an additional $30 (designs) and $35 (removal) charge respectively to the base price of the service(s) booked. This is to reflect the additional time expended for the total service time.

Late Arrival Policy

We will hold your reservation for up to 15 minutes. After that time, we cannot guarantee your reservation and it may be subject to the cancellation fee.

Upon the discretion and approval of management staff, Providénce may offer and apply up to 50% of the amount charged for the cancellation amount as a credit upon your next scheduled visit.

General Policy

We reserve the right to refuse service to anyone with a nail condition we suspect may be contagious or have an open wound(s)/sore at the treatment area. Anyone with medical conditions that we suspect may be contagious, or we fear could be further harmed by our services. We advise you to visit medical attention if you experience any related symptoms.

Disrespectful and argumentative individuals will be barred from future visits.

Please kindly arrive alone. Please do not bring guests, pets, or children.

We accept Visa, MasterCard, American Express, JCB or Discover logo and Interac Debit cards. We are cashless.